Return Policy

Return policy

The client has the power to exercise the right of return within a maximum period of 14 days after delivery of the product.

Please send a email to if you'd like to set up a return with us. Make sure it includes your name/email used in the order and the order number, so we can look up your order and process it.

If there was a mistake made on our end(wrong color, wrong model, etc...) or the product is malfunctioning, we will correct this at no extra cost to you.

We are sorry you have to cover the fees associated with that if it returns for your own reasons.

In any case, we'll check the integrity and condition of the returned goods before proceeding with the refund. In the case they are harmed by the fault of the Client, we reserve the right to refuse the refund of the price, that is to say, only partially refund the price.

Once we receive the package, please allow 3-7 business days for us to process the return & issue you a refund.

We'll notify you via e-mail of your refund once we've received and processed the returned item.

Coupons instead

In case of return, we also propose to accept one or more free coupons to purchase other products on the KBAYBO LIFE SOTRE. You are free to accept such a solution instead of the money back. In case of acceptance, the User has no right to additional compensation or returns.

Non-Returnable Items

Custom-made or clearly customized goods are non-returnable.

We cannot accept returns on opened/used oil packages.

Cancellations/Changes To Order

If you would like to cancel/make a change to your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel/change has been shipped, the order cannot be cancelled or changed. However, you can return the item for a refund once it has arrived.

Most orders are shipped within 24-48 hours of being placed.

Please contact us immediately: if you need to make a change to the order or cancel it.